Frequently Asked Questions

Five steps, all online: (1) Browse the catalogue. (2) Add items to your cart. (3) Pick your event period — the system checks live availability for those dates. (4) Your cart auto-calculates the full total including the per-kilometre delivery line. (5) Check out and pay the 50% deposit (M-PESA, card or bank transfer) — your dates are instantly locked and you receive an emailed receipt. WhatsApp on +254 792 788 442 is available if you prefer to order through chat.

You order directly on the website — prices are live, the cart shows your full total including the per-km delivery line, and checkout confirms instantly. Custom requests (bespoke décor, large corporate events, mixed packages) can be sent via WhatsApp; we respond within 2 hours during working hours and every request within 24 hours.

Yes — a 50% deposit is paid at checkout to secure your date. The remaining balance is settled 24 hours before your event. Deposits are fully refundable up to 14 days before the event.

On checkout: M-PESA STK push, debit/credit card and bank transfer (KCB, Equity, Cooperative Bank). M-PESA is the most popular — payment and order confirmation are instant. We email an official receipt the moment payment clears.

Yes. Free cancellation or changes up to 14 days before the event. Within 14 days, the deposit is held against rebooking on a future date. Within 48 hours of the event, the deposit is non-refundable but can still be applied to a rebooking within 6 months.

Yes — bookings of 3+ days attract a discount, typically 15–25% off the multi-day total. The cart applies it automatically based on your selected period.

Delivery is calculated per kilometre from our Nairobi yard, so the cart auto-calculates the figure based on your venue and shows it as a separate line before you check out. There are no surprise fees added on the day. The further the venue, the higher the transport line — fully transparent and shown upfront.

We deliver and set up anywhere in Kenya. Greater Nairobi (Karen, Westlands, Lavington, Kilimani, Runda, Kileleshwa, Muthaiga, Spring Valley, Thika Road, Lang'ata, Syokimau) is daily. We also cover Kiambu, Limuru, Tigoni, Ruiru, Juja, Athi River, Machakos, and destination locations like Naivasha, Nakuru, Diani, Watamu and the Maasai Mara on request.

We are finalising our free-delivery zones and thresholds — please ask your coordinator for the current promotion when you place your order. Outside any promotional area, delivery is calculated per kilometre as standard.

For most events we arrive 2–4 hours before your start time. For large setups (tents, 200+ guests) we usually arrive the afternoon before to erect tents and lay floors, then return early on event day to dress chairs, set linen and finish décor.

Yes — collection is included on every order. We typically return the morning after your event, or at an agreed time that suits the venue.

Absolutely. We regularly handle destination weddings and corporate events in Naivasha, Nakuru, Diani, Watamu, Mount Kenya and the Maasai Mara. The travel and accommodation cost for the crew is added to the order, transparently.

A rough guide: 6×6m = up to 30 seated, 10×10m = 80–100 seated, 10×20m = 150–180 seated, 20×30m = 400–500 seated. These assume round banquet seating with a small dance floor. Cocktail-style standing fits roughly double. Send us your guest count and we'll recommend the right size.

Frame tents (A-frame and high-peak), dome tents, geodesic and stretch tents, plus traditional marquees. We also supply dance floors (parquet and LED-lit), carpet runners, sidewalls, linings and tent accessories.

Yes — all our tents are weighted and pegged to international event-safety standards. Frame tents handle normal Nairobi rains comfortably. For high winds we may recommend additional bracing or a smaller tent footprint, which we advise on during your site visit.

Yes — ruracio is one of our core specialities. We supply the tent, Tiffany or Chiavari chairs, table linen, centrepieces and traditional/cultural décor. We have set up ruracio for Kikuyu, Luo, Luhya, Kamba and Kalenjin ceremonies across Nairobi and surrounding counties.

Yes — we have capacity for 200–500+ guest harambee setups including large tents, bulk chairs, PA systems and chafing dishes. Quote turnaround is within 24 hours.

A 10×10m tent typically takes 2–3 hours to erect. A 20×30m marquee with flooring and dressing takes most of a day. We always plan setup the day before for any tent above 100 guests.

Yes — installation, dressing and dismantling are always included. Only the per-kilometre delivery is added on top, shown transparently in your cart.

Our most-booked chairs are: Tiffany (gold or clear, weddings' favourite), Gold Chiavari (premium events), Ghost chairs (modern/minimalist), Ella Luxe (kids and themed parties), French Louis (luxury weddings) and decorated kids Chiavari. Minimum order is typically 30 chairs.

Tiffany chairs are made of fibreglass with a curved back and crystal-look finish — light, shiny and stackable. Chiavari chairs are wooden (or metal-look) with a square cross-back and traditional silhouette. Tiffany suits modern weddings and outdoor events; Chiavari pairs well with classic and gold-themed décor.

Round banquet tables for 8 or 10 guests (1.5m and 1.8m), rectangular trestle tables (6×3 ft), cocktail tables (high tops), and glass-top farm tables for premium setups.

Yes — jacquard tablecloths, organza overlays, sequin tablecloths, runners, chair sashes and full chair covers in over 30 colours. Custom colours can be sourced with 7–14 days' notice.

Absolutely. We do sash tying, full covers, floral chair backs and themed kids chair décor. Send us your theme or moodboard and we'll match it.

We can comfortably supply up to 600 chairs and 60 tables for a single event. Larger numbers are possible with 14 days' notice.

At least 7 days for standard setups, 14 days for large organic arches or fully custom designs. Last-minute orders (under 24 hours) are possible subject to capacity and attract a 30% rush surcharge.

Yes — every balloon order is fully colour-customisable. We stock 40+ standard latex colours and can special-order metallic, chrome and double-stuffed colours with a few days' notice.

Indoor latex balloons stay perfect for 12–24 hours. Foil and Mylar balloons last 3–5 days. For outdoor events we treat latex with Hi-Float to extend life and reduce sun damage.

Classic arches use uniform balloons in a neat geometric line — clean and traditional. Organic arches mix balloon sizes (5"–18"), colours and textures into a free-flowing cluster — modern, lush and very Instagram-friendly. Organic arches typically cost 30–50% more due to the additional balloons and labour.

Yes — flower walls, sequin backdrops, neon signs, themed kids props (princess castles, superhero scenes, jungle, unicorn, dinosaur, etc.) and bespoke painted backdrops on 7–14 days' notice.

Yes — we set up wherever your event is. We bring our own ladders, weights and rigging, and we coordinate with venue managers in advance.

Our standard packages include a themed balloon arch, photo backdrop, table centrepieces, kids chairs and tables, linen and a candy/dessert table setup. Premium packages add bouncy castles, entertainers, fairy lights and themed throne. Browse our Kids Packages page for tier details.

Princess, unicorn, dinosaur, superhero (Spiderman, Batman, Avengers), jungle/safari, Frozen, Cocomelon, Bluey, Paw Patrol, Encanto, Barbie, mermaid, space, sports, and bespoke themes. If you can name it, we can theme it.

Yes — gardens are perfect for kids parties. We recommend pairing with a small tent for shade and weather protection, especially during long-rain seasons.

Yes — all available as add-ons. Add them to your cart with the main package and they're included in the auto-total.

Yes — bouncing castles in standard, jumbo and themed designs, plus face painters, magicians, MCs and balloon twisters. All vetted, insured and child-safe.

Our entry kids package starts at KES 35,000 (covers up to 20 kids). Full premium packages range KES 80,000–250,000 depending on theme complexity, guest count and add-ons.

Yes — ruracio is one of our most-booked services. We supply traditional-style tents, Tiffany chairs, table linen, centrepieces and cultural décor. We have done ruracio for Kikuyu, Luo, Luhya, Kamba and Kalenjin ceremonies across Nairobi and the surrounding counties.

Yes. Baby shower packages include balloon garlands, themed backdrops, dessert/candy tables, gender-reveal setups, centrepieces and full linen. We set up at your home, garden, hotel or venue.

Yes — harambee setups need large tents (200–500+ guests), bulk chairs, sound systems and chafing dishes for serving. We handle the full setup and quote within 24 hours.

Yes — we specialise in intimate chama setups for 20–80 guest groups in gardens, homes and halls. Tables, chairs, linen, centrepieces and themed décor.

Yes — graduation is a favourite. Custom photo backdrops, balloon arches with the graduand's name, number balloons, tents, chairs. We have done graduations near USIU, University of Nairobi, Daystar, Kenyatta University and more.

Yes — full setups for traditional weddings (kuhuda, ngurario), dowry ceremonies and engagement events. We work with your family's cultural requirements and dress the venue accordingly.

For up to 80 guests indoors, a small 600W system suffices. 100–250 guests need a mid-tier 1500W rig. 300+ guests outdoors need full PA towers with subwoofer support. We advise on the right rig for your venue and guest count.

Yes — open-air photo booths and 360° spinner booths with props, instant printing and digital sharing. Includes an attendant for the duration of your event.

Yes — uplighters, fairy lights, festoon lighting, dance-floor disco rigs, gobo projection (custom logos/initials) and stage wash lighting.

Yes — portable bar counters, glassware sets (wine, champagne, highball, rocks, beer), cocktail equipment, mobile bar fridges and drink dispensers. Bartenders available on request.

Yes — single, double and triple chafing dishes with fuel, plus serving spoons, ladles and tongs.

Yes — full dinner sets (porcelain or melamine), cutlery sets and glassware in event-ready quantities.

Three tiers each for kids and adults: Silver (essentials), Gold (premium experience), Platinum (the full ultimate setup). Browse details on our Packages page.

Yes — every package is a starting point. Add or swap items in your cart to fit your theme, guest count and budget. The total updates instantly.

Absolutely — many of our biggest events start as a "we want X, Y and Z" brief. We build a fully custom proposal within 24 hours.