Cancellation & Refund Policy
We believe in fairness. Here's exactly what happens when plans change.
Last updated: March 2026
✅
Full Refund
7+ days before event
Cancel 7 or more days before your event date and receive a 100% refund, no questions asked.
⚖️
50% Refund
3–6 days before event
We retain 50% to cover preparation costs already incurred. The remaining 50% is refunded within 3 business days.
⏰
No Refund
Within 48 hours
Items are already allocated, packed, and vehicles booked. However, you may reschedule once free of charge within 30 days.
1 Standard Cancellation Terms
| Cancellation Notice | Refund | Processing Time |
|---|---|---|
| 7+ days before event | 100% refund | 3–5 business days |
| 3–6 days before event | 50% refund | 3–5 business days |
| 48–72 hours before event | 25% refund | 5–7 business days |
| Less than 48 hours | No refund | Free reschedule (once) |
2 Last-Minute Orders
We accept last-minute orders (same day or next day) for most items, subject to availability.
- → A 30% last-minute surcharge applies to orders placed less than 24 hours before the event.
- → Same-day orders must be confirmed via WhatsApp by 10:00 AM to ensure delivery.
- → Full payment is required upfront for last-minute bookings (M-Pesa, card, or cash on delivery).
- → Last-minute orders are non-refundable once confirmed.
- → Item availability cannot be guaranteed for same-day requests — contact us immediately on WhatsApp.
3 How to Cancel or Reschedule
To cancel or reschedule, contact us through any of the following:
- ✓ WhatsApp (fastest): +254 792 788 442 — state your booking reference number and reason for cancellation.
- ✓ Phone call: Call us on +254 792 788 442 during business hours (8 AM – 6 PM).
- ✓ Email: bookings@amazingparties.co.ke
Important
Refunds are processed via the same channel used for payment (M-Pesa reversal or bank transfer). Please allow 3–7 business days for funds to reflect.
4 Force Majeure & Weather
In cases of extreme weather, government-ordered restrictions, or other events beyond reasonable control, we will work with you to:
- • Reschedule your booking free of charge to a future date within 6 months.
- • Issue a store credit valid for 12 months if rescheduling is not possible.
- • Issue a full refund in cases of total impossibility of fulfillment.
5 Damage & Loss Policy
Items are inspected before delivery and after collection. In the event of damage, loss, or theft:
- • The client is responsible for the replacement cost of any damaged or lost item.
- • A security deposit may be required for high-value items (chairs, sofas, large tents). This is refunded after successful item return.
- • Minor wear and tear from normal use is accepted and not charged.
Questions? We're Always Available
Our team is available 7 days a week to help you with any booking concerns.